Customer Communication System
Answer, qualify, book, and follow up without depending on someone remembering every lead.
One managed queue with fast replies, clear ownership, and useful follow-up.
Map the leak before changing the stack.
Enquiries arrive in different places and go cold while the team is busy doing the work.
One managed queue with fast replies, clear ownership, and useful follow-up.
The parts follow the workflow.
Only the components the scoped system needs are quoted. Existing tools stay when they already do the job.
- WhatsApp bots and customer communication
- CRM, lead capture, and follow-up
- Review and reputation management
- Admissions and inquiry management
Access, documentation, and operating costs leave with you.
Documentation covers the normal path, the exception path, and what still costs money after launch.
- 01
Conversation map
- 02
Message templates
- 03
CRM fields and stages
- 04
Escalation guide
The same visible build process.
Audit the real workflow
We trace how a lead, task, or transaction moves today and find the expensive gaps.
Output · Priority map
Fix the scope in writing
You see the deliverables, exclusions, dependencies, timeline, and fixed quote before work starts.
Output · Signed build brief
Build in visible slices
The live workflow is demonstrated weekly so decisions happen while changes are still small.
Output · Working demo
Hand over the system
Your access, code, workflows, documentation, and training are organised before the final sign-off.
Output · Client-owned system